Help centre

Use Start a repair or the Repair Concierge. We guide you through device, issue, quote snapshot, service mode, and slot—step by step.

Your pincode helps us confirm whether At Home, Pickup & Return, or Studio service is available in your area before you book.

You will see that clearly. You can join a waitlist or choose another service mode if available—we will not take a booking we cannot fulfil.

Yes, before confirmation. After booking, contact support so we can check serviceability and reschedule if needed.

Phones, tablets, laptops, smartwatches, and selected audio accessories—subject to catalogue and parts availability.

Choose the closest model and note the exact name in symptoms, or contact support. Some repairs may require inspection first.

When variants affect parts, we ask for them. If not required for your repair, you can continue with the base model.

Each booking covers one device so pricing, tracking, and warranty stay clear. You can place separate bookings for additional devices.

Common issues include display, battery, charging, camera, speaker, software, water damage, and more—based on your device category.

Choose the closest symptom or request diagnosis. We confirm the issue before any paid repair beyond agreed inspection terms.

Yes. Optional notes (and photos when enabled) help the technician prepare. Keep descriptions factual and clear.

Often yes, starting with diagnosis. Outcomes vary; we share findings and a revised quote for your approval before extra work.

It is a clear estimate based on the selected repair. Physical inspection may change scope. Extra work or cost always needs your approval.

Selected device, likely issue, estimate or inspection-required, turnaround range, service options, and warranty eligibility when configured.

Some faults (board-level, liquid damage, intermittent issues) cannot be priced accurately until a technician examines the device.

No. Documented quote and customer approval are required before additional charges beyond what you already accepted.

When configured for a repair, we show the part quality tier (for example original, premium, or compatible) in the quote.

If multiple tiers are configured for your model and issue, you can select before confirming. Otherwise we explain what will be used.

Not always—but quality and warranty terms differ. We show the tier so you can decide with clear information, not pressure.

A technician visits your address for eligible repairs, subject to pincode coverage, slot availability, and safety guidelines.

We collect the device, repair it at the studio, and return it—useful when on-site repair is not suitable.

You bring the device to a Mobofix service location. Studio slots and walk-in rules depend on the location configuration.

Yes, when a fee applies. The quote breakdown lists labour, parts, taxes, and any visit fee before you confirm.

Assigned technicians or studio teams based on skills, capacity, and your service mode. Status updates appear in tracking.

Not always. Assignments follow skills and schedule. Support can note preferences; fulfilment depends on availability.

We inspect the device, confirm the issue, and share notes plus any revised quote for approval if the scope changes.

Yes. Repairs move through quality check before ready/returning status, so basic functions related to the repair are verified.

Only information needed for repair and support—such as contact details, device info, symptoms, and booking records.

Yes. Please back up important data before handover. Repair work can involve resets or hardware changes.

Only when needed for diagnosis or testing, and with your clear consent. You may change the passcode afterward.

Technicians must not copy, browse, or transfer personal content unrelated to the repair. Report concerns to support immediately.

Photos used for diagnosis follow defined retention rules. You can ask support about access, retention, or deletion requests.

Payment timing depends on configuration—sometimes at booking, sometimes after approval or completion. We show it clearly in checkout.

Yes. You receive a digital invoice and repair record for completed paid work, linked to your booking ID.

Repair/part name, part quality tier, labour, taxes, visit fees if any, real promotions only when configured, warranty, and turnaround.

Only if payments are enabled for your booking path. Otherwise support will explain accepted methods for your location.

Yes, subject to the Cancellation, Return & Refund Policy. Early cancellations are usually simpler than after pickup or diagnosis.

Often yes, based on capacity. Use tracking/support before the visit or drop-off time whenever possible.

You can decline extra work. We explain return of the unrepaired device and any inspection fees that already applied.

Eligible refunds follow the method and processing period in the published refund policy. Keep your booking ID handy.

Open Track Repair and enter your booking ID with the registered mobile number to see the live timeline.

Booked → Expert matched → En route/Device received → Diagnosis → Awaiting approval → Repair → Quality check → Ready/Returning → Completed → Warranty active.

When available, tracking shows diagnosis notes, revised-quote approvals, and key timestamps for transparency.

Refresh and verify booking ID and phone. If still stuck, contact support with your booking ID for escalation.

Warranty eligibility and duration appear only when configured for that repair. We never invent a fixed duration in marketing copy.

Use Warranty & Claims with your booking ID and invoice. Upload required evidence so assessment can begin.

Repair, replacement of the covered part, partial refund, or not covered—based on policy terms and inspection.

Exclusions typically include new physical damage, liquid damage after repair, misuse, or unrelated faults. See the published Warranty Policy.

Use Contact & Support. Verified phone and email appear only when configured. Always share your booking ID.

Yes. Support can help with account data questions, communication preferences, and withdrawing consent where applicable.

If an issue is unresolved, ask for escalation. Support logs the case against your booking for follow-up.

Hindi support appears when the language feature is enabled. Until then, English is the primary interface language.