Process

How it works

A calm path from broken device to documented repair—Diagnose, Approve, Repair, Verify.

Start a repair
  1. 01

    Diagnose

    Share device and symptoms. We confirm scope—sometimes after inspection—before repair work begins.

  2. 02

    Approve

    Review the Repair Snapshot: parts tier, labour, taxes, fees, turnaround, and warranty when configured. Extra charges need your approval.

  3. 03

    Repair

    Technicians follow the approved scope. You can follow status on the live timeline.

  4. 04

    Verify

    Quality check, return or collection, digital repair record, then warranty active when applicable.

Prefer detail on data handling? Data protection & device safety