# Warranty Policy
## Duration
Warranty duration is defined per repair or part configuration. Marketing pages must not state a fixed duration unless configured and approved.
## Covered
Defects in workmanship and covered parts related to the original repair, subject to terms on your invoice/warranty card.
## Excluded
New physical or liquid damage, misuse, unauthorised further repair, unrelated faults, and consumables unless explicitly covered.
## Claims
Provide booking ID, invoice, and evidence. We inspect and decide repair, replacement, partial refund, or not covered.
## Timeline & escalation
Assessment timelines will be published with the approved policy. Escalate via support if SLA is missed.
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**Status:** Professional first draft. **Not for public reliance until business/legal approval and status = published.**
Owner: Content Manager (draft) — legal approval required
